Privacy Policy

1. Who I Am

Elaine O'Neill is a sole trader providing non-fiction book coaching, editorial support, and related services.

You can contact me at:

• elaine@elaineoneill.co.uk
• 📮Postal Address: Available upon request.

2. What Personal Data I Collect

Depending on how you interact with me, I may collect:

3. Legal Basis for Processing

Under GDPR, I only process your personal data when I have a lawful basis to do so. These include:

• Consent: when you voluntarily provide your data or subscribe to communications
• Contractual necessity: to provide the services you've booked
• Legal obligation: to meet legal or tax requirements
• Legitimate interests: e.g. to improve my services, respond to enquiries, or prevent fraud

4. How I Use Your Data

I use your personal data to:

• • Respond to your enquiries
• • Deliver coaching and editorial services
• • Communicate session schedules, deadlines, and feedback
• • Send you invoices or receipts
• • Improve my website and client experience
• • Comply with legal obligations (e.g. tax reporting)

I do NOT sell, rent, or share your personal data with third parties for marketing purposes.

5. How I Store & Protect Your Data

Your personal data is stored securely using encrypted tools, password-protected devices, and GDPR-compliant platforms (e.g. Google Workspace, Gmail, Google Meets, Google Calendar).

I retain client records for up to 7 years in line with Irish tax law. Email enquiries and non-client correspondence may be kept for up to 2 years, unless you request deletion sooner.

6. Sharing Your Data

I may share your data with trusted third-party service providers strictly for business operations:

• • Email & document storage: Gmail / Google Drive
• • Video calls: Google Meets
• • Payments: Stripe, Revolut or AIB

All third-party tools used are GDPR-compliant and never receive access to your private manuscript content or coaching session details.

7. Your Rights Under GDPR

You have the right to:

• • Access your personal data
• • Correct any inaccurate or incomplete data
• • Request deletion of your data ("right to be forgotten")
• • Restrict or object to certain processing
• • Withdraw consent at any time (e.g. unsubscribe from emails)
• • Lodge a complaint with the Data Protection Commission

To exercise your rights, email me at elaine@elaineoneill.co.uk.

8. Cookies

This website may use cookies to improve user experience and gather basic analytics. You'll see a banner allowing you to consent to or manage your cookie preferences.

9. Links to Other Sites

My website may contain links to third-party websites. I am not responsible for their privacy practices, and you should read their privacy policies before providing personal information.

10. Changes to This Policy

I may update this Privacy Policy occasionally to reflect changes in law or services. Any updates will be posted on this page with the revised date.